The structure of the quality system

Basic structure and documentation

GTK’s quality system is a collection of the responsibilities and procedures according to which tasks assigned to the research centre and separately ordered products and services are implemented. In addition to the Quality Manual and Standard Operating Procedures (SOP), the Permanent Regulations (PR), Permanent Instructions (PI) and Safety Instructions (SI) issued by the administration also govern GTK’s operations. These are the quality system’s key reference material.

The quality system documentation as a whole provides a comprehensive description of how GTK handles both quality assurance and environmental and occupational safety issues.

GTK’s quality system consists of the following elements:

  • GTK’s Quality Manual
  • Standard Operating Procedures
  • Appendices and reference material

The ISO 9001 quality system standard is applied in all production related activities, such as mapping, measuring, and mineral technology laboratory research and process operations. The quality system describes the flow of the research centre’s processes so that everything related to customer service, the reliability and efficiency of operations, and environmental protection is defined to meet the requirements of the standard.